How to book: Telephone or e-mail Jambo Africa Ltd who will make the reservation request. Please note all reservations are subject to availability at the time of booking. Any verbal quote given is an estimate only of the price, which will be subject to written advice on confirmation of the reservation.
Deposits and final payments: A deposit of 25% (unless otherwise specified) of the total cost is payable on confirmation of the booking, which is non-refundable. Final payments are to reach Jambo Africa Ltd no later than 30 days prior to departure. If for any reason the balance of payment is not received by the due date, we reserve the right to treat your booking as cancelled and apply the appropriate cancellation charges.
Chauffeurs are available at USD 31.00 per day in addition to the car hire rates. Hirer is subject to pay overtime rates of $1.50 per hour between 1700hrs and 0730hrs, 1200hrs and 1300hrs weekends and public holidays directly to the chauffeurs.
Late bookings: Bookings made within 45 days of departure will only be accepted on full payment being made at time of reservation.
Single supplement: Single occupancy is subject to the applicable supplement.
Cancellation: Should you or any member of your party be forced to cancel, Jambo Africa Ltd must be advised in writing. The person who made the original booking should sign the letter. The cancellation is not effective until Jambo Africa Ltd receives the letter.
Cancellation charges: These are charged on the full tour price per person in accordance with the table shown below:
30 – 15 days prior to departure 40%
14 – 8 days prior to departure 60%
Within 7 days prior to departure 100%
These conditions may change when third party providers are involved.
For our lake cottages, all advance bookings over public holidays and Lake of Stars festival requires full payment to secure your booking. For Christmas, 24th December to 2nd January.
Refunds: No refunds will be given once the tour has commenced, for accommodation, meals or any other services not utilized, for any reason whatsoever.
Travel Insurance: In view of the third world conditions that may apply to many of our tours, we strongly recommend that you purchase a comprehensive travel insurance policy of your choice at the time of booking. Jambo Africa Ltd, its agents, employees or Directors will not be held responsible or liable for any loss or damage whatsoever to property; injury or illness, although every endeavor will be made to provide assistance in the event of any emergency.
Health and Immigration: Please familiarise yourself with any health or visa requirements that may be applicable to the area you are visiting. A valid passport must be carried at all times. Please note that passport and visa requirements are not the responsibility of Jambo Africa Ltd and we will not be held liable for any extra expense incurred due to failure to comply with such requirements.
Malaria & Yellow Fever: If you are visiting a malarial area, we strongly recommend that precautions should be taken against malaria and advice obtained from your doctor or pharmacist regarding malaria prophylactics. Some countries insist you have yellow fever inoculation with a health passport as proof especially if you have been to a country/s previously where yellow fever has been known to occur.
Medical: If you have an existing medical condition and are taking prescribed medicines, make sure you have an adequate supply to last the whole tour, as many prescription medicines are not freely available in some third world countries. Also remember to bring sun block and hats.
Check in & Check Out Times: Most accommodation providers expect their guests to arrive at 13:00 or later and depart at 10:00 or earlier, this is so they have time to prepare rooms/cottage for their next arriving guests. This is in force at all times unless otherwise stated through correspondence whilst confirming a booking or due to airline/vehicle/boat schedules.